Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Monthly Archives: August 2010

What good are data, anyway?

Every customer care team I see is buried in data: call durations, inbound call rates, case deflection rates, survey results, case closure time, and all sliced and diced by category, time of day, and product line. It can be overwhelming and confusing. Most of the data monitored is useful only as indicators of the health of…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…