SupportUX LLC was founded by Darius Dunlap to promote the customer-focused approach he developed in his long-running business consultancy. Our practical approach helps you connect business workflow and metrics to meaningful results. We think deeply about how service quality drives excellence in business, how support and service connects other functions for a customer-facing emphasis on great products, and how it drives customer value.
Darius is also deeply interested in the emergent issues of identity, privacy, social media, and creative works. All of these topics have implications in the business of service and support, and our consulting work is informed by our understanding of the developing technologies and standards in these areas.