Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…

Category Archives: CRM

Support and Customer Development

I spoke to a group of entrepreneurs recently regarding the connection between Support and Customer Development. This has been a favorite subject of mine for some time, but this was the first time I tried to do a comprehensive presentation on the topic. As I put together the presentation, I realized that there was really…

A platform powerhouse at Salesforce.com?

Dreamforce 2010, the Salesforce.com annual show, has already been interesting after just the first day. There have been interesting product introductions, and lots of announcements from partners and developers that continue to build on the Force.com platform ecosystem. Because of my interest in startups and small, fast growing companies, the new integration announced by Zendesk…

Go where the conversation is happening

Customers have always talked about your brand. Those conversations have gone on in the bleachers of the little league game, at weekend parties, over lunch, and of course, at the water cooler. Those conversations were happening, but you had no way of knowing it. There was no way you could find them and listen in,…