I’ve long been a fan of Salesforce.com. This Software-as-a Service pioneer has built an impressive platform for business that’s easily scalable from one user to many thousands.
The base product continues to get better. For example, now that Chatter is out of Beta ( http://www.salesforce.com/chatter/ ), sophisticated social media features are built in. Also, Salesforce recently acquired Jigsaw, a crowd-sourced business contact directory service nicely integrated in Salesforce.com.
What really sets Salesforce apart, however, is the way they’ve built it up as a platform. Using the CRM as a hub, you can connect a wide variety of applications to the platform and provide your team and your customers with some amazing capabilities.
At the Salesforce.com CloudForce event this week in San Jose, there were a number of interesting companies presenting their systems. Here are a few that can provide sophisticated capabilities for even a small company.
Contactual – http://www.contactual.com/
This innovative call center solution provides a great alternative to traditional call center technologies. Even a small company can use Contactual to set up sophisticated call distribution and outbound calling that’s integrated into Salesforce.
Ribbit – http://www.ribbit.com/crm/salesforce/
Ribbit is a BT company that is located here in Silicon Valley. Their Salesforce.com integrated product provides voice note transcription directly into Salesforce, and sophisticated notifications by SMS and email, plus call routing and voicemail transcription capabilities.
BigMachines – http://www.bigmachines.com/
Their “Product Configurator” software is a great tool for complex configuration problems, even allowing for workflow rules automation based on configurations, such as triggering a technical review before official quote is approved.
Xactly – http://xactlycorp.com/
The Xaclty system allows you to configure and manage your sales incentive programs. The world class management team includes guys I know personally from my SGI days: Chris Cabrera, Evan Ellis and Steve DeMarco. Real pros.
AppExtremes Conga – http://home.appextremes.com/conga/
Conga gives you sophisticated document and workflow management integrated right into Salesforce.com Allows your team to create sophisticated documents from multiple source materials with just a few clicks. It’s available as a 30-day trial on the Salesforce AppExchange.
If you’re a small company considering implementing Salesforce.com, the right consultant can help speed the process and ensure you get everything humming.
LionzForce – http://www.lionzforce.com
My friend Jeff Lionz is an experienced sales professional who has built a great team to help you understand Salesforce.com and configure it to work for your business. Give him a call.