Category Archives: User Experience

Tricking people is not “Viral”

You’d think Cluetrain never happened. So many companies, and even sophisticated marketing consultancies, seem to think that tricking people into “sharing” so that their contest “goes viral” is a useful strategy. Note the recent hubbub regarding the Fast Company contest, summarized nicely by my friend Alexia: These sentiments were echoed by countless others. The biggest…

Do you know who the mayor of your business is? « The BrandBuilder Blog

Olivier Blanchard has done a nice no-nonsense overview of Four Square for small businesses. All my friends and family with restaurants, spas, shops of all sorts should take this advice… Pop quiz: You own or manage a restaurant. A hotel. A coffee shop. A specialty goods store. A hot dog stand. A bank. A movie…